Hawaiʻi Farm-to-Car Terms of Service:
Each order you place is a legally enforceable contract. If you fail to pickup your order, you are still obligated to pay for the items you ordered.
Orders will be charged when they're placed - we will inspect and pack all orders prior to distribution.
In the event that product gets damaged during packing, we will provide a store credit to the customer, provided that the damaged goods are returned. If the product was paid for via online SNAP, a refund will be issued back to the customer's card within 2 business days.
Sometimes things change last minute, as farming can be unpredictable. Your order may be edited, and items may be removed if items are not delivered correctly or do not meet our quality standards.
If you fail to pick up your order before the market closes on Wednesdays, a $20 late fee will be charged for alternative pick-up arrangements.
Please let us know (808)756-6026 (call or text) as soon as possible if something is missing from your order.
General FAQ
What is the refund policy?
Customers are responsible for checking their items at the time of pickup. If an item is unsatisfactory at that time, it can be removed from the order, and store credit or a refund will be issued within 2 days.
Please see the Refund Policy for detailed information.
What if I can’t pick up my order?
If an emergency prevents you from picking up your order on Wednesday, please contact us at (808)756-6026 (call or text) as soon as possible. A $20 fee will be charged to arrange an alternative pickup time.
E-Commerce FAQs
What if I want to add to my order?
Since orders will be paid for at the time of confirmation, you won’t be able to edit and add to an existing order. You will be able to place an additional order within the same order window.
What if I want to remove an item from my order?
Once your order is confirmed, individual items cannot be removed. To make changes, you’ll need to cancel your entire order and place a new one.
Please note: Canceling your order does not guarantee that the same items will still be available when you reorder. Items are only reserved once your order is confirmed.
Can I cancel my order?
Yes — you can cancel your order any time before Monday at 6 PM. Since payment is collected at the time of confirmation, refunds for canceled orders will be processed within 2 business days.
After 6 PM on Monday, all orders are final. Orders cannot be canceled or refunded after this deadline.
What happens if an item I ordered is canceled?
If an item in your order is not available, your account will be credited, and you will receive an email confirmation. The credit will be used on your next order. If a refund is preferred, please contact us to make that request.
What if I pay with SNAP/EBT and an item in my order is canceled?
If an item in your order is not available, your SNAP/EBT card will be refunded within 2 business days, and you will receive an email confirmation.
SNAP Payment FAQ
Can I store my SNAP card information online?
Yes, your card information can be stored online with Forage, our SNAP Payment provider.
Can I get cash or credit back for items purchased with SNAP?
No. Products purchased with SNAP benefits cannot be exchanged for cash or store credit.
How do I pay if my SNAP balance doesn’t cover the full order?
SNAP payments must be greater than or equal to the DaBux discount. In the event that this criteria is not met, we will contact you to collect a SNAP payment for the difference between the DaBux discount and the amount of the Online SNAP processed.
Will I be charged tax on my order?
Tax is not charged on items paid for with SNAP benefits. However, any portion paid by credit card will be subject to applicable taxes.
How are SNAP refunds handled?
Federal law requires that SNAP refunds be credited back to the original SNAP card within 2 business days. We cannot issue refunds as cash, store credit, or gift cards.
How can I update my payment method?
You can update your preferred payment method at any time by visiting: https://www.hawaiifarmtocar.org/AccountInfo
We Accept SNAP and DA BUX Double Up Food Bucks!
Qualified customers can pay for SNAP-eligible products with their Electronic Benefits Transfer (EBT) card online. Products that are eligible for SNAP purchase include fruit, vegetables, meat, poultry, fish, milk, eggs, cheese, baked goods, breads, cereals, cold (already-prepared) takeout foods, snacks, beverages, jams, jellies, honey, condiments, and seeds and plants that produce foods or spices.
Hawai’i Farm-to-Car is also proud to be a participating food hub for DA BUX Double Up Food Bucks! Bring home more Hawaiʻi-grown fruits and vegetables without any added salts, sugars, oils or fats, including plants that make food, and receive an automatic 50% discount for customers paying with SNAP. Learn more about DA BUX.
If you'd like to pay with SNAP and DA BUX, please make sure to visit the Paying with SNAP/EBT page for detailed instructions.
For more information about SNAP or to find out if you qualify, please visit https://www.fns.usda.gov/snap/supplemental-nutrition-assistance-program.
For a full list of SNAP-eligible food and garden items, please visit: https://www.fns.usda.gov/snap/eligible-food-items
We also accept Senior Farmers Market Nutrition Program (SFMNP) coupons!
The U.S. Department of Agriculture (USDA), Food and Nutrition Service (FNS) created the Senior Farmers’ Market Nutrition Program (SFMNP) to provide low-income kūpuna with eligible foods through farmers’ markets, roadside stands, and community-supported agriculture (CSA) programs.
Our online farmers market, Hawai’i Farm-to-Car, accepts SFMNP coupons. To use your coupons –
Please create a free account
Shop online during our market hours
Review your order and under Payment Information choose Senior Farmers Market Coupons
Under Distribution information section, click on the “Any notes for your order button” and write “$XX coupons” in the note section (replace the $XX with the dollar value of coupons you’d like to use towards your order). We will collect the signed coupons when you come to pick up your order.
Coupons may be redeemed from participating vendors from April 1st to October 31st. If you have any questions, please email us at hawaiifarmtocar@hoolafarms.org.